Free CMQ/OE Practice Test
1. One impediment to contributing to effective change could be that the subjects being studied may intentionally or unintentionally change their behavior simply because they’re aware they’re being monitored, and never due to any fundamental areas of the experiment. This is whats called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational aspects of which of such management styles?
Scientific management
Hr management
Management by objective
Management by results
3. The knowledge management approach in which individuals add their knowledge to some common storehouse (such as a database) works as a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it uses many tools which are not a proprietary the main methodology. Which of such outside tools commonly used in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache approach to business processes is recognized as the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name arises from studies of workers in a factory called Hawthorne Works during the early the main twentieth century. The study learned that when workers know they’re being monitored during an experiment, the results from the experiment usually are distinct from those achieved by workers getting involved in a similar experiment who are unaware that they are being monitored. Sometimes the gap is positive, and sometimes the gap is negative, when workers know they’re being observed during an experiment, the results will often be skewed, and this has to be looked at.
2. B: Hr management. Abraham Maslow’s theories are foundational to the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by way of a hierarchy of needs, which many people have described as a pyramid. Towards the bottom are the most rudimentry physical needs, then safety, then love/belonging, then esteem, with self-actualization at the top. Maslow belief that fat loss for folks to achieve the purpose of meeting their higher-level needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The knowledge management approach in which individuals add their knowledge to some common storehouse (such as a database) works as a codification strategy, or push strategy. One other answer choices all instruments or strategies commonly used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also called a fishbone diagram, will be used as part of 5 Whys technique for getting to the basis of an problem. The diagram concept was made by Kaoru Ishikawa, which is commonly used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache approach to business processes is recognized as the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is usually used in the style of employee training programs.
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