Free CMQ/OE Practice Test
1. One impediment to contributing to effective change would be that the subjects being studied may intentionally or unintentionally change their behavior mainly because they’re aware they’re being monitored, and not because of any fundamental elements of the experiment. This is whats called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions
2. The theories of Abraham Maslow are foundational elements of which of these management styles?
Scientific management
Human relations management
Management by objective
Management by results
3. The ability management approach through which individuals add their knowledge to some common storehouse (like a database) works as a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it uses many tools that are not a proprietary area of the methodology. Which of these outside tools commonly doing work in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache way of business processes is recognized as the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name comes from studies of workers at a factory called Hawthorne Works in the early area of the twentieth century. The research found out that when workers know they’re being monitored throughout an experiment, the final results from the experiment tend to be unique of those achieved by workers getting involved in an identical experiment who will be unaware they are being monitored. Sometimes the gap is positive, and sometimes the gap is negative, when workers know they’re being observed throughout an experiment, the final results tend to be skewed, this also should be looked at.
2. B: Human relations management. Abraham Maslow’s theories are foundational towards the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated with a hierarchy of needs, which many individuals have referred to as a pyramid. At the bottom are the most elementary physical needs, then safety, then love/belonging, then esteem, with self-actualization towards the top. Maslow belief that it’s impossible for people to achieve the objective of meeting their higher level needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The ability management approach through which individuals add their knowledge to some common storehouse (like a database) works as a codification strategy, or push strategy. Another answer choices are all instruments or strategies popular in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also called a fishbone diagram, will be included in the 5 Whys technique for progressing to the foundation of an problem. The diagram concept was created by Kaoru Ishikawa, and it is popular for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache way of business processes is recognized as the Nine Boxes Model. It contains three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is often employed in design for employee training programs.
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