Free CMQ/OE Practice Test
1. One impediment to causing effective change is the subjects being studied may intentionally or unintentionally change their behavior since they’re aware they’re being monitored, and not as a result of any fundamental aspects of the experiment. This is called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions
2. The theories of Abraham Maslow are foundational components of which of those management styles?
Scientific management
Human relations management
Management by objective
Management by results
3. The information management approach through which individuals add their knowledge with a common storehouse (for instance a database) is actually a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), but it also uses many tools that are not a proprietary the main methodology. Which of those outside tools commonly doing work in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache method of business processes is known as the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name originates from studies of workers with a factory called Hawthorne Works in early the main last century. The research learned that when workers know they’re being monitored during an experiment, the outcome with the experiment are generally unique of those achieved by workers enjoying the same experiment who’re unaware that they are being monitored. Sometimes the gap is positive, and often the gap is negative, however when workers know they’re being observed during an experiment, the final results tend to be skewed, this also should be taken into account.
2. B: Human relations management. Abraham Maslow’s theories are foundational on the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by the hierarchy of needs, which many people have described as a pyramid. At the bottom include the most rudimentry physical needs, then safety, then love/belonging, then esteem, with self-actualization towards the top. Maslow thought that no one is able for folks to offer the purpose of meeting their more impressive range needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The information management approach through which individuals add their knowledge with a common storehouse (for instance a database) is actually a codification strategy, or push strategy. Another answer option is all instruments or strategies popular in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, could be included in the Five Whys technique for getting to the foundation of your problem. The diagram concept originated by Kaoru Ishikawa, and it is popular for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache method of business processes is known as the Nine Boxes Model. It contains three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is often found in the style of employee training programs.
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