Free CMQ/OE Practice Test
1. One impediment to leading to effective change is that the subjects being studied may intentionally or unintentionally change their behavior mainly because they’re aware they’re being monitored, instead of on account of any fundamental elements of the experiment. This is called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational elements of which of those management styles?
Scientific management
Hr management
Management by objective
Management by results
3. The information management approach where individuals add their knowledge to a common storehouse (like a database) is known as a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it uses many tools which aren’t a proprietary area of the methodology. Which of those outside tools commonly doing work in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache way of business processes is called the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name originates from studies of workers at a factory called Hawthorne Works in the early area of the 20th century. The study learned that when workers know they’re being monitored throughout an experiment, the results with the experiment tend to be distinct from those achieved by workers involved in a similar experiment that are unaware that they are being monitored. Sometimes the main difference is positive, and frequently the main difference is negative, however, if workers know they’re being observed throughout an experiment, the results in many cases are skewed, and this should be taken into account.
2. B: Hr management. Abraham Maslow’s theories are foundational for the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by way of a hierarchy of needs, which a lot of people have called a pyramid. At the bottom are the most basic physical needs, then safety, then love/belonging, then esteem, with self-actualization at the pinnacle. Maslow thought that fat loss for individuals to get the objective of meeting their higher level needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The information management approach where individuals add their knowledge to a common storehouse (like a database) is known as a codification strategy, or push strategy. The opposite answer choices all instruments or strategies popular in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also known as a fishbone diagram, would be used as part of the 5 Whys way of getting to the basis of a problem. The diagram concept was created by Kaoru Ishikawa, which is popular for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache way of business processes is called the Nine Boxes Model. It contains three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is frequently used in the design of employee training programs.
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