Free CMQ/OE Practice Test
1. One impediment to causing effective change would be that the subjects being studied may intentionally or unintentionally change their behavior since they’re aware they’re being monitored, rather than because of any fundamental facets of the experiment. This is called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions
2. The theories of Abraham Maslow are foundational portions of which of these management styles?
Scientific management
Human relations management
Management by objective
Management by results
3. The data management approach through which individuals add their knowledge with a common storehouse (for instance a database) can be described as:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), but it also uses many tools which aren’t an exclusive part of the methodology. Which of these outside tools commonly doing work in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache procedure for business processes is recognized as the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name originates from studies of workers at a factory called Hawthorne Works in early part of the twentieth century. The analysis learned that when workers know they’re being monitored in an asq cmq oe question bank, the outcomes from the experiment usually are unique of those achieved by workers taking part in the same experiment that are unaware that they’re being monitored. Sometimes the main difference is positive, and often the main difference is negative, however when workers know they’re being observed in an experiment, the outcomes will often be skewed, which have to be taken into account.
2. B: Human relations management. Abraham Maslow’s theories are foundational on the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by way of a hierarchy of needs, which lots of people have described as a pyramid. At the end are the most elementary physical needs, then safety, then love/belonging, then esteem, with self-actualization at the very top. Maslow belief that it’s impossible for people to achieve the purpose of meeting their more impressive range needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The data management approach through which individuals add their knowledge with a common storehouse (for instance a database) can be described as codification strategy, or push strategy. One other answer choices are all instruments or strategies widely used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also known as a fishbone diagram, would be included in the 5 Whys method of dealing with the main of the problem. The diagram concept was made by Kaoru Ishikawa, in fact it is widely used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache procedure for business processes is recognized as the Nine Boxes Model. It contains three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is frequently found in the design of employee training programs.
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