Free CMQ/OE Practice Test
1. One impediment to bringing about effective change is that the subjects being studied may intentionally or unintentionally change their behavior due to the fact they’re aware they’re being monitored, and not on account of any fundamental aspects of the experiment. This is what’s called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions
2. The theories of Abraham Maslow are foundational elements of which of these management styles?
Scientific management
Human relations management
Management by objective
Management by results
3. The information management approach in which individuals add their knowledge into a common storehouse (for instance a database) works as a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it uses many tools that are not an exclusive area of the methodology. Which of these outside tools commonly doing work in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache way of business processes is called the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name emanates from studies of workers at a factory called Hawthorne Works in early area of the 20th century. The research found that when workers know they’re being monitored in an experiment, the final results in the experiment are usually unique of those achieved by workers involved in much the same experiment that are unaware that they are being monitored. Sometimes the real difference is positive, and frequently the real difference is negative, but when workers know they’re being observed in an experiment, the final results tend to be skewed, this also has to be taken into account.
2. B: Human relations management. Abraham Maslow’s theories are foundational to the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated with a hierarchy of needs, which many individuals have described as a pyramid. At the end are the most basic physical needs, then safety, then love/belonging, then esteem, with self-actualization at the very top. Maslow thought that just isn’t possible for individuals to get the purpose of meeting their advanced needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The information management approach in which individuals add their knowledge into a common storehouse (for instance a database) works as a codification strategy, or push strategy. The opposite answer choices are all instruments or strategies widely used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also called a fishbone diagram, will be used as part of the Five Whys technique for addressing the main of an problem. The diagram concept was made by Kaoru Ishikawa, and it’s also widely used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache way of business processes is called the Nine Boxes Model. It includes three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model can often be used in the appearance of employee training programs.
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