Free CMQ/OE Practice Test
1. One impediment to causing effective change could be that the subjects being studied may intentionally or unintentionally change their behavior simply because they’re aware they’re being monitored, instead of as a result of any fundamental aspects of the experiment. This is what’s called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions
2. The theories of Abraham Maslow are foundational components of which of these management styles?
Scientific management
Hr management
Management by objective
Management by results
3. The knowledge management approach through which individuals add their knowledge into a common storehouse (such as a database) works as a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it also uses many tools which are not a proprietary part of the methodology. Which of these outside tools commonly used in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache approach to business processes is called the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name emanates from studies of workers at the factory called Hawthorne Works in the early part of the 20th century. Case study discovered that when workers know they’re being monitored within the experiment, the outcome of the experiment usually are unique of those achieved by workers enjoying a similar experiment that are unaware that they are being monitored. Sometimes the main difference is positive, and frequently the main difference is negative, but when workers know they’re being observed within the experiment, the final results tend to be skewed, and also this has to be taken into account.
2. B: Hr management. Abraham Maslow’s theories are foundational to the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by way of a hierarchy of needs, which many individuals have described as a pyramid. Towards the bottom would be the most rudimentry physical needs, then safety, then love/belonging, then esteem, with self-actualization at the pinnacle. Maslow belief that just isn’t possible for people to achieve the purpose of meeting their advanced needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The knowledge management approach through which individuals add their knowledge into a common storehouse (such as a database) works as a codification strategy, or push strategy. Another answer choices all instruments or strategies frequently used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, will be used as part of the Five Whys way of getting to the root of the problem. The diagram concept was created by Kaoru Ishikawa, and it’s also frequently used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache approach to business processes is called the Nine Boxes Model. It is made up of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is frequently found in design for employee training programs.
To learn more about Certified Manager of Quality Organizational Excellence go this web site